Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Participation Disclaimer

Rustic Nation Outfitters does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Rustic Nation Outfitters is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Rustic Nation Outfitters reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Rustic Nation Outfitters in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold Rustic Nation Outfitters harmless; along with its officers, directors, employees, agents, licensers and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Rustic Nation Outfitters may link to sites operated by third parties. However, even if the third party is affiliated with Rustic Nation Outfitters, Rustic Nation Outfitters has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Rustic Nation Outfitters. These linked sites are only for your convenience, therefore, you access them at your own risk. Nonetheless, Rustic Nation Outfitters seeks to protect the integrity of its web siteand the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.


When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.


We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.


Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:


To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

NO!! We don't want our information sold and Mama always said "treat others as you want to be treated." 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Rustic Nation Outfitters. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


Copyright


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Rustic Nation Outftters. The collective work includes works that are licensed to Rustic Nation Outftters ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Rustic Nation Outftters or purchasing Rustic Nation Outftters products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Rustic Nation Outftters or to purchase Rustic Nation Outftters products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Rustic Nation Outftters. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks


All trademarks, service marks and trade names of Rustic Nation Outftters used in the site are trademarks or registered trademarks of Rustic Nation Outftters.


Warranty Disclaimer


This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Rustic Nation Outftters disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Rustic Nation Outftters does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Rustic Nation Outftters does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability


Rustic Nation Outftters shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Rustic Nation Outftters has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors


In the event that a Rustic Nation Outftters product is mistakenly listed at an incorrect price, Rustic Nation Outftters reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Rustic Nation Outftters reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Rustic Nation Outftters shall issue a credit to your credit card account in the amount of the incorrect price.

Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Rustic Nation Outfitters without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice of Changes

Rustic Nation Outfitters may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to R.N.O.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Arizona, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Rustic Nation Outfittersproducts) shall be in the state or federal courts located in Maricopa County, Arizona. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Rustic Nation Outfitters products) must be commenced within one (1) year after the claim or cause of action arises. Rustic Nation Outfitters's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to change any of these terms and conditions. Rustic Nation Outfitters may assign its rights and duties under this Agreement to any party at any time without notice to you. Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Rustic Nation Outfitters or other licensed employee, host, or representative, as well as, other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to rnocustomerinfo@gmail.com


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Shipping/Returns Policy

Shipping

Your item is shipped as quickly as possible and usually within 24 hours of placing the order. Some items however, are shipped directly from the manufacture which can cause for the ship times to vary. If you are needing your item immediately then we highly suggest you contact an Outfitter PRIOR to placing your oder to help determine how quickly the product can be received. 

RETURN POLICY

We want your shopping experience at Rustic Nation Outfitter's to be the absolute best! We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. Please see our simple return policy below. If you have any questions, please call us at 623-930-0062 or email us at rnocustomerinfo@gmail.com

 

RETURN INFORMATION

  •  An item is only eligible for return within 5 calendar days of receipt.
  • Damaged items MUST be reported within 24 hours of receiving the goods.
  • Items must not be worn, used or tampered with and must be placed into their original packing.
  • If items are in less than perfect condition the items will be sent back at the customers expense or at Rustic NationOutfitter's sole discretion.
  • A restocking fee may apply and will be clearly determined by R.N.O and disclosed to you, the customer, prior toauthorizing the return. 
  • Please include a copy of the invoice/packing slip emailed to you at the time of purchase, along with a note on why the merchandise is being returned.
  • Holiday items are non-returnable and non-refundable unless damaged which must be reported within 1 day of receipt.
  • Customized apparel is non-returnable.
  • ALL Swimwear is non-returnable due to safety and health standards. 
  • All earrings whether sold separately or within a set is non-returnable due to health and safety standards. 
    • IF the item is broken upon receipt and is still in original packing then a return may be authorized at R.N.O's discreation. 
  • Original Shipping is not refundable.
  • Refunds are issued back to the original method of payment or with an online credit.
  • Refunds are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.
  • We do not conduct exchanges, so if you’d like to order a different size, color or product, please return for a store credit and then place a new order online.
    • We can not, however, guarantee that the item will be available in the new size or color you are requesting. 
 

HOW DO I MAKE A RETURN?

 Please email your request to rnocustomerinfo@gmail.com  and an Outfitter will start the return process as quickly aspossible. A return authorization number will be issued once your return has been approved via the guidelines mentioned above. 

You must include a copy of the invoice emailed to you at the time of your order along with a note on why the merchandise is being returned.

Return Address :
 
Rustic Nation Outfitters
5156 W Olive Ave
Suite 450
Glendale, Arizona 85302
 
 

LOST, STOLEN AND DAMAGED ITEMS

Rustic Nation Outfitters is not responsible for lost, stolen or damaged items, therefore, we HIGHLY recommend that you send your return merchandise through an insured courier with a tracking number or delivery confirmation.

  • Keep a copy for your records should a claim need to be made.

REFUSED OR UNDELIVERABLE PACKAGES

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
  • YOU WILL BE CHARGED THE UNDELIVERABLE FEE THAT THE COURIER CHARGES US
  • If you choose not to have your order re-delivered we can refund you the cost of the items but the original shipping cost and the undeliverable charge from the courier will be deducted from the refund as well as a 20% restocking fee.

HOW DO I CHANGE OR CANCEL MY ORDER?

If you need to make any changes to your order, please call us at 623-930-0062 immediately after making your purchase or send us an email to rnocustomerinfo@gmail.com

We are open Monday-Thursday from 9:00 AM-5:00 pm MST Friday 10:00 am-4:00 pm Saturday 10:00am-3:00pm and CLOSED Sunday's. Once your order has been processed, we will be unable to modify the contents of your order. We apologize for any inconvenience and will do our best to assist you.

HOW DO I KNOW IF MY ORDER WAS PLACED?

Once you have completed your order, a confirmation email will be sent to the email address associated with your account.