Cow Lady Designs

RETURN POLICY

I want you to be satisfied with your purchaseEvery piece of jewelry is handmade and uniquePlease contact me at ceriis13@gmail.com with any concerns and I will do my best to resolve them.

RETURN INFORMATION

•  An item is only eligible for return within 5 calendar days of receipt.
• Damaged items MUST be reported within 24 hours of receiving the goods.
• Please include a copy of the invoice/packing slip emailed to you at the time of purchase, along with a note on why the merchandise is being returned.
• All earrings whether sold separately or within a set are non-returnable due to health and safety standards.
• All custom orders are final with no exchanges. Refunds are only considered subject to goods arriving damaged or breaking within 48 hours of receipt. 
• Original Shipping is not refundable.
• Refunds will be issued through PayPal or by money order.
• Refunds are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.

 

HOW DO I MAKE A RETURN?

 Please email your request to ceriis13@gmail.com and I will start the return process as quickly as possible. A return authorization number along with the return address will be issued once your return has been approved via the guidelines mentioned above. 

You must include a copy of the invoice emailed to you at the time of your order along with a note on why the merchandise is being returned