Cow Lady Designs


I want you to be satisfied with your purchaseEvery piece of jewelry is handmade and uniquePlease contact me at with any concerns and I will do my best to resolve them.


•  An item is only eligible for return within 5 calendar days of receipt.
• Damaged items MUST be reported within 24 hours of receiving the goods.
• Please include a copy of the invoice/packing slip emailed to you at the time of purchase, along with a note on why the merchandise is being returned.
• All earrings whether sold separately or within a set are non-returnable due to health and safety standards.
• All custom orders are final with no exchanges. Refunds are only considered subject to goods arriving damaged or breaking within 48 hours of receipt. 
• Original Shipping is not refundable.
• Refunds will be issued through PayPal or by money order.
• Refunds are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.



 Please email your request to and I will start the return process as quickly as possible. A return authorization number along with the return address will be issued once your return has been approved via the guidelines mentioned above. 

You must include a copy of the invoice emailed to you at the time of your order along with a note on why the merchandise is being returned